PRIVACY
Geeprint Privacy and Cookie Notice
Last updated: [INSERT DATE – e.g., April 2024]
This Privacy Notice describes how Geeprint (collectively, “Geeprint”, “we”, “our”, or “us”) collects, uses, and shares your personal information when you use our website, mobile site, and the printing and design services we offer (collectively, the “Services”).
1. Who is responsible for your personal information?
The entity responsible for the collection and processing of your data is:
- Company Name: [LEGAL NAME OF GEEPRINT IN RED]
- Tax ID / Registration: [TAX ID OR REGISTRATION NUMBER IN RED]
- Address: [OFFICE ADDRESS IN RED]
- Contact Email: [PRIVACY/DPO EMAIL IN RED]
2. What personal information we collect
We collect information to provide you with high-quality custom printing services and real-time support. The categories include:
| Category | Description |
| Account Information | Name, email, and password created to access your Geeprint account. |
| Transaction Information | Shipping/billing address, payment details (processed securely), and order history. |
| Content Information | The logos, photos, and designs you upload for us to print. |
| Technical Information | IP address, browser type, device information, and navigation data. |
| Support Information | Records of your interactions with our customer support, including live chat transcripts (via Chatway), emails, or calls. |
3. Why we use your personal information
We process your data based on legal grounds such as contract fulfillment, legitimate interest, or consent:
- Order Fulfillment: To process, print, and ship your customized products.
- Customer Support: To provide real-time assistance via Chatway, answer design questions, or update order status.
- Marketing: With your permission, to send you exclusive offers and print design tips.
- Security: To prevent fraudulent transactions and protect our platform.
4. Children’s Privacy
Our Services are not intended for use by children. We do not knowingly collect personal information from children under the age of 13 (or the applicable age in your jurisdiction). If we become aware that a child under 13 has provided us with personal information, we will take immediate steps to delete such information from our servers. If you believe a child has provided us with data, please contact us at [INSERT CONTACT EMAIL].
5. With which parties we share personal information
Geeprint does not sell your personal data. We only share it with:
- Service Providers: Logistics partners, payment processors, and communication platforms (Chatway) used to facilitate our live support.
- Legal Authorities: If required by law to comply with subpoenas or government requests.
6. Your Privacy Rights
Depending on your location (e.g., CCPA in California, GDPR in Europe, or LGPD in Brazil), you have the right to:
- Access & Rectify: Request a copy of your data or correct inaccurate information.
- Delete: Request the permanent removal of your account and chat history.
- Opt-out: Request that we do not share your data with third parties for certain purposes.
To exercise these rights, please contact us at: [INSERT CONTACT EMAIL IN RED].
7. Cookie Policy
We use cookies to enhance your browsing experience:
- Essential Cookies: Required for shopping cart and login.
- Functional Cookies (Chatway): Used to recognize you in the live chat widget and maintain conversation continuity.
- Analytics Cookies: Help us understand how you use the site.
8. How to contact us
If you have any questions regarding this notice or our privacy practices, please reach out to:
- Help Center: Live Chat (available on our website via Chatway)
- Email: [GENERAL CONTACT EMAIL IN RED]